I'm confident this is not person error, Considering that the recovery phrase was found in two unique sites: backed up within a file on S3, and printed over a piece of paper. Standard recovery phrases use a specific list of 2048 words subsequent the BIP39 standard (Bitcoin Improvement Proposal 39). https://optimusbookmarks.com/story18906583/getting-my-bip39-words-to-numbers-to-work