Problem Management focuses on figuring out the root causes of incidents and addressing them proactively to avoid recurring incidents. Its objectives include things like decreasing the impression of challenges, pinpointing and resolving fundamental problems, enhancing overall service balance, and authorizing workarounds (means to improve productiveness by employing the full resolution). https://enterpriseservicemanageme05048.newsbloger.com/33984910/the-best-side-of-applying-it-service-management